Here's the details on our shipping information and policies- please read this before placing an order and ensuring you are happy with our terms, and also contacting us, as it's very likely the information you're looking for will be listed below.


  • ShortBox ships worldwide!
  • We have 2 shipping centres: one in the UK, and one in the US. All North American and Canadian orders ship from our US centre. All UK and rest-of-world orders ship from the UK.
  • Orders are shipped weekly, every Wednesday. 
  • You will receive an automated email once your order has shipped.
  • Shipping estimates are as follows: UK- 2 days to 4 weeks. US/Canada: 1 to 5 weeks. European and international orders: 1 to 8 weeks. 
  • Shipping is not tracked, and ShortBox is not responsible for lost or damaged orders. 
  • We do not cancel or refund orders. We will try and offer a replacement where we are able.
  • If there are any problems with your order that aren't addressed above, please get in touch with us at info@shortbox.co.uk